CONDITIONS OF PURCHASE

It is essential to show the confirmation voucher (print or mobile phone) to our staff on the day of the visit. This voucher is valid as a receipt of payment.

The cancellation of the reservation, once confirmed, will involve some expenses:

 A.-Services / General visits (except Alhambra and Generalife):

• Cancellations made more than 72 hours prior to the time of service, will be refunded except € 8 for management expenses
• Cancellations made less than 72 hours in advance will not have any refund.
• NOT SHOWING UP OR ARRIVING LATE AT THE TIME INDICATED AT THE MEETING POINT IMPLIES THE LOSS OF THE RIGHT OF THE VISIT AND THE NON-RETURN OF THE AMOUNT OF THE SERVICE.
• Cancellations and modifications of reservations must be requested in writing from your customer area.

B.- Visits to Alhambra and Generalife:

1. Private Visits Alhambra:
   • The amounts delivered for tickets and their management will not be refunded.
   • Cancellations made less than 72 hours in advance, will not have any refund.
   • NOT SHOWING UP OR ARRIVING LATE AT THE TIME INDICATED AT THE MEETING POINT IMPLIES THE LOSS OF THE RIGHT OF THE VISIT AND THE NON-RETURN OF THE AMOUNT OF THE SERVICE.
2. Daily visits in Group / Regular tour:
   • Cancellations 15 days before your visit will be reimbursed except € 8 for management expenses.
   • Cancellations made less than 15 days before your group visit, will not have any refund.
   • NOT SHOWING UP OR ARRIVING LATE AT THE TIME INDICATED AT THE MEETING POINT IMPLIES THE LOSS OF THE RIGHT OF THE VISIT AND THE NON-RETURN OF THE AMOUNT OF THE SERVICE.
3. Documentation and identification.
   
   • You must keep the entry during the entire itinerary. In case of loss you can not continue with the visit.
     
   • It is COMPULSORY totake your documentation (DNI/Passport) on the day of the visit. If the information provided does not match the visitor's, the Alhambra may prevent access to the monument.
   • In case of requesting identification data to make the visit to the Alhambra and Generalife, you will have 24 hours to provide them or the reservation will be canceled, in this case a charge of 8 euros will be applied for processing costs.

As established in article 44 of Law 7/1996, of January 15, on Retail Trade, we inform you that our products, given their special nature, are not subject to the Right of withdrawal.

By registering for our visits, you fully accept the General Conditions and the content of what is published on this website, which are your commitment to us and ours to you.

The information contained on this website, such as itineraries, schedules, are true at the time of publication of this website, any alteration or change since its publication, inaccuracy or variation can not be considered as misleading advertising of the organizing company.

According to our privacy policy, depending on the service contracted, your personal data may be transferred to other collaborating companies.

For any question arising from the interpretation or application of the conditions contained in this website and for compliance with the obligations arising from the acceptance thereof, both the client and the organizing company are subject to the jurisdiction and competence of the Courts of Granada, waiving any other jurisdiction.

In case the organizing company is forced to suspend the contracted service, it will proceed immediately to the return of the amounts charged, offering customers the alternative dates available. No compensation will proceed.